Quality Commitment
ACCU-READ's management team boasts over 20 years experience with utility customers, making us an industry leader in the areas of safety, quality, service and professionalism. Our strong commitment to employees, training, technology and resources empowers us to operate on a level of integrity that will not be compromised.ACCU-READ Services is ISO 9001:2008 registered.
Our independent audited ISO 9001:2008 ensures:
- An effective management system
- Quality, productivity and customer satisfaction
- Proven systems and processes
Customer satisfaction is the driving force behind our commitment to quality services. Our efforts are to consistently exceed our customer's expectations of value and services received.
ACCU-READ's management team establishes quarterly review meetings with our customers to measure those service levels that are critical to both our customers and ACCU-READ's business requirements, to include: Accidents/ Incidents Index (AII), Recordable Accidents Index (RAI), Lost Work Days Recordable Index (LWDRI), timeliness, errors, estimates, on schedule reads, employee retention, etc.